Frequently Asked Questions

Standard delivery takes 3–5 working days. Express delivery is next working day when ordered before 2pm.

Yes — free standard delivery on all orders over AED 200.

Yes. Once your order is dispatched, you'll receive a tracking link by email. You can also track from your account.

Yes, we deliver to selected international destinations. Delivery times and charges vary by location — you'll see available options at checkout.

You can return most items within 30 days of delivery for a full refund, provided they are unworn, unwashed, and with tags attached.

Log in to your account, select the order, choose the items to return, and print the prepaid return label. Drop off at your nearest collection point.

Refunds are processed within 5–7 working days of receiving your return. Allow an additional 3–5 days for the refund to appear on your statement.

We recommend returning the original item and placing a new order to get your replacement as quickly as possible.

Click "Register" in the top navigation and fill in your details. You can also create an account during checkout.

We accept Visa, Mastercard, American Express, and Apple Pay. All transactions are processed securely.

Click "Login" then "Forgot Password". Enter your email and we'll send you a password reset link.

We make every effort to ensure accuracy, but slight colour variations may occur due to screen settings.

Check our size guide available on product pages. If you're between sizes, we generally recommend sizing up.

You can sign up for a back-in-stock notification on the product page. We'll email you as soon as it's available.